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Frequently Asked Questions

Where is the Data on Docuner Cloud hosted? It is Hosted on a Swiss data center, ISO certified and FINMA compliant.

Can I start on a 3 month contract and move to a 12 month contract to receive the lower rate? Absolutely, we would be happy to help.

How do I subscribe and pay for the service? You will be able to complete your Order on-line by entering details in a form. We accept payments in the form of Bank Transfers.

Can I subscribe from outside of Switzerland / Europe / USA? Absolutely, we have clients all over the world as Docuner is highly responsive irrespective of location.

What happens to my data if I want to discontinue with the service? You own your data and the product includes a facility to bulk download your documents at any time. If you cancel the subscription, and once you have confirmed you are fully off the system, we will delete all records within 30 days (See our terms and conditions for more information regarding data handling on contract termination).

How much is Docuner Electronic Signature? One pack of five electronic signature users is included in the cost of Docuner. Additional 5 users electronic signatures cost will be 300.00 CHF plus VAT.

Tell me more about Electronic Signature Docuner allows customers to enable 5 users with a license to send documents out for signature. Recipients of documents do not need a license to sign them, nor do they need a user login to Docuner to sign. Customers who need more than 5 users enabled with an Electronic Signature license can contact our Account Management team for assistance (support @ docuner.com).

What are the Minimum System Requirements for Docuner Onsite? Docuner Onsite is available for Windows (7 or above), Mac or Linux.
Minimum Hardware Requirements
- Server 2.4 GHz 32-bit (x86) or 64-bit (x64) dual core processor
- 6 GB of system memory
- 1 GB of storage for the application data and repository storage as needed.
- Workstations 2.0 GHz 32-bit (x86) or 64-bit (x64) processor
- 1 GB of system memory
- 50 MB storage space
- Broadband connection to server
Minimum Software Requirements
- Docuner Server Installer Package
- Red Hat Enterprise Linux 7 (32-bit and 64-bit)
- SUSE Linux Enterprise Server 10 (32-bit and 64-bit)
- CentOS Linux 6 (32-bit and 64-bit)
- Ubuntu 14.04 or above (32-bit and 64-bit)
- Microsoft Windows 2008 Server or above (32-bit and 64-bit)
- Microsoft Windows 7 (32-bit and 64-bit)
- MAC OS X Lion (OS X 10.8) or above
- Java JDK 8 or above
Supported Browsers - Firefox 40, Internet Explorer 11, Edge 25, Google Chrome 40, Safari 6

Have any other question?

Feel free to contact us at support @docuner.com